1. Scope of Application
These General Terms and Conditions of Sale (T&Cs) apply to all orders placed on the Swiss DermaCosmetics SA website for deliveries within Switzerland and Europe. By placing an order, the customer unconditionally accepts these T&Cs.
2. Products
The products offered are cosmetics and CBD-based items, compliant with Swiss and European legislation. Product descriptions are provided for informational purposes only. Images are non-contractual.
3. Prices
Prices are displayed according to the customer's country currency. All prices include applicable taxes (VAT included). Swiss DermaCosmetics SA reserves the right to modify prices at any time without notice, but products will be invoiced based on the rates in effect at the time of the order.
4. Orders
Orders are placed exclusively online through our website. Any order implies acceptance of the prices and product descriptions available for sale.
5. Payment
Payment must be made in advance using the following methods:
- Credit card
- TWINT (for customers in Switzerland)
- Other methods available on the website
The order is considered confirmed upon receipt of payment.
6. Delivery
- Switzerland: 1 to 2 business days
- Europe: 2 to 5 business days
Delivery times are indicative and may vary depending on the carrier. Swiss DermaCosmetics SA cannot be held responsible for delays attributable to postal services.
7. Right of Withdrawal / Returns
For hygiene and safety reasons, no returns or exchanges are accepted, except in cases of damaged or non-compliant products. In such cases, the customer must contact customer service within 48 hours of receipt.
8. Customer Service
For any questions or complaints, please contact our customer service:
- By phone: +41 21 909 07 07
- By email: [to be completed]
9. Personal Data
Swiss DermaCosmetics SA is committed to protecting the confidentiality of personal data provided by the customer, in accordance with applicable laws (GDPR and Swiss law). For more information, please refer to our privacy policy.
10. Governing Law and Jurisdiction
These T&Cs are governed by Swiss law. In the event of a dispute, the courts of the registered office of Swiss DermaCosmetics SA shall have sole jurisdiction, unless otherwise required by mandatory legal provisions.